Last Updated: April 11, 2024
INTRODUCTION.
Welcome to The Northshore Nanny ("we," "us," "our," The Northshore Nanny,” or “Company”). This Privacy Policy governs the collection, use, and protection of information obtained from individuals ("users" or "you") who visit our access, interact, and use of the features, functionalities, services, content, and offerings presented, facilitated, or offered through our official website, sub-domains, affiliated platforms, (the "Platform"). This Privacy Policy outlines the types of information we collect, how we use and store that information, and your rights regarding your personal data. By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
We are committed to respecting your privacy and protecting your personal information. We understand the importance of maintaining the confidentiality and security of your data. This Privacy Policy explains our practices for handling your information and describes how we collect, process, store, and disclose your data. We comply with applicable privacy laws and regulations to ensure that your information is handled in a responsible and lawful manner.
Please review this Privacy Policy carefully. By using our Platform, you consent to the collection and use of your information as described herein. If you do not agree with the practices outlined in this Privacy Policy, please do not access or use our Platform.
By continuing to use our Platform, you signify your acceptance of this Privacy Policy and your consent to the collection, use, storage, and disclosure of your information in accordance with this Privacy Policy and applicable laws and regulations. If you have any questions or concerns about this Privacy Policy, please contact us using the information provided in the "Contact Us" section below.
We may modify or update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be effective upon posting of the updated Privacy Policy on our Platform. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
DO NOT TRACK SIGNALS.
Our Platform currently does not respond to "Do Not Track" (DNT) signals from web browsers. DNT is a privacy preference that you can set in your web browser to indicate your preference regarding the tracking of your online activities.
While many web browsers support the DNT feature, there is no standard interpretation or industry consensus regarding the meaning of DNT signals. As a result, our Platform does not currently recognize or respond to DNT signals.
Please note that even if you have enabled the DNT feature in your web browser, certain third-party services integrated into our Platform may still collect and track your online activities in accordance with their own privacy policies. We encourage you to review the privacy policies of these thirdparty services for more information on their tracking practices.
Location Access.
Our app collects and utilizes location data to enhance user experience and provide essential services such as navigation and background location services. This data is used exclusively within the app to offer location-based functionalities. The app operates with two interfaces: one for customers who book nannies for childcare services, and another for nannies who accept these requests and navigate to the customer’s location.
Customers can track the nanny's location in real-time within the app, ensuring visibility throughout the service period. Even if the nanny closes the app, customers can continue to track their location.
We prioritize user privacy and ensure that all location data is securely handled and not shared with third parties unless necessary for app functionality or as outlined in our Privacy Policy. By using our app, you consent to the collection, use, and sharing of your location data as described above.
This version maintains professionalism while clearly explaining how the app uses location data and the privacy commitments. It also outlines the specific functionalities related to both customers and nannies within the app.
TYPES OF INFORMATION COLLECTED.
We prioritize your privacy and are committed to transparency regarding the types of information we collect from our users. Below is a detailed account of the various categories of personal, technical, and sensitive data we gather to enhance your experience on our Platform, especially focusing on creating meaningful connections between nannies and families.
Our commitment to your information's responsible handling is aimed at providing and improving the services on our Platform, ensuring a secure, efficient, and personalized user experience. By accessing or using our Platform, you consent to the collection and use of your information as outlined in this Privacy Policy. We are dedicated to compliance with applicable privacy laws and regulations. For any concerns or questions about our data practices, please reach out to us via the contact details provided in our "Contact Us" section.
METHODS OF COLLECTION.
Our approach to collecting information from and about our users is straightforward and focused, emphasizing the direct interactions you have with our platform. We understand the importance of privacy and aim to be transparent about how we gather and use your data. Below are the primary methods through which we collect information:
These methods reflect our commitment to collecting information in a manner that respects your privacy and security. We do not engage in the collection of information through purchases on the Platform, automated technologies and interactions, or third-party analytics and providers as previously outlined. Our goal is to ensure that your experience with our Platform is secure, personalized, and aligned with your expectations.
By using our Platform, you consent to the collection of your information through these direct methods as described in this section of our Privacy Policy. We are dedicated to handling your information responsibly and in compliance with applicable privacy laws and regulations. For any questions or concerns about our data collection practices, please feel free to reach out to us via the contact details provided in our "Contact Us" section.
PURPOSE OF COLLECTION.
Understanding why we collect your information is crucial to appreciating how it helps enhance your experience on our Platform. At The Northshore Nanny, we collect information for several specific purposes:
The Northshore Nanny is committed to using the information we collect responsibly and ethically, always with the aim of enhancing your experience and the services we offer. By using our Platform, you consent to the collection and use of your information for these purposes, in accordance with this Privacy Policy.
HOW WE USE DATA.
The information collected through our Platform is utilized in a variety of ways, each aimed at delivering an enhanced user experience, ensuring the smooth operation of our services, and maintaining a high standard of security and compliance. The specific uses of your data include:
We handle your data with the utmost care and responsibility, ensuring that its use aligns with this privacy policy, and adheres to applicable data protection laws and regulations. The data is processed with a clear purpose in mind, respecting the trust you place in us when you share your personal information.
NO SALE OF DATA.
Commitment to Data Privacy: We uphold the highest standards of data privacy and are committed to protecting the personal information of our users. In line with this commitment, we firmly assert that we do not engage in the sale of any user's personal data. This stance is a core element of our privacy practices and reflects our dedication to maintaining the trust and confidence of our users.
Definition of Data Sale: For clarity, the term "sale" of data, as used in this Privacy Policy, refers to the exchanging, transferring, or otherwise making available of a user's personal data to third parties for monetary or other valuable consideration. We understand the importance of this distinction and assure our users that their personal data will not be treated as a commodity in any business transactions.
Exceptions and Permitted Disclosures: It is important to note that this Privacy Policy does not preclude us from sharing data in ways that do not constitute a "sale" as defined above. This includes sharing information with service providers who assist us in operating our Platform, conducting our business, or serving our users, so long as these parties agree to keep this information confidential and use it solely for the purposes we have directed. Moreover, we may disclose personal data when legally required to do so, to comply with a subpoena, bankruptcy proceedings, or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Transparency and User Control: We prioritize transparency in all our data practices and aim to provide our users with control over their personal data. In line with this, we ensure that users are informed about the types of data we collect, the purposes for which we collect it, and the circumstances under which it might be shared, as detailed in other sections of this Privacy Policy.
Regular Review and Updates: This No Sale of Data policy is subject to regular review and may be updated to reflect changes in our practices or legal obligations. Any updates will be communicated through revisions to our Privacy Policy, and we encourage users to review this policy periodically to stay informed about how we protect their personal information.
LAWFUL BASIS FOR COLLECTION.
Our Platform is committed to ensuring the lawful and transparent collection of data, adhering to the highest standards of privacy and data protection laws. The basis for collecting, processing, and using your personal data are as follows:
We assure you that all personal data is collected and processed in compliance with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) and other regional data privacy laws. Our data collection and processing practices are continually reviewed and updated to maintain compliance with these laws.
DATA SECURITY.
The security of your personal data is of paramount importance to us. We are committed to implementing and maintaining rigorous technical and organizational measures to protect the data we collect and process. Our data security protocols are designed to safeguard your information against unauthorized access, alteration, disclosure, and destruction. The following outlines our comprehensive approach to data security:
We recognize the trust you place in us when you provide us with your personal data and are dedicated to maintaining that trust through our robust data security measures. Please be aware that no method of transmission over the internet or method of electronic storage is completely infallible. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. We encourage you to exercise caution in the transmission of any personal data and to use secure networks and encryption methods where possible.
DATA RETENTION.
Our data retention policies are crafted with the utmost respect for user privacy and in strict adherence to applicable data protection laws. We are committed to retaining personal data only for as long as necessary to fulfill the purposes for which it was collected, as outlined in our Privacy Policy, and as required by law. The following principles guide our data retention practices:
We regularly review our data retention practices and implement appropriate measures to ensure that your personal information is not kept longer than necessary. If you have any questions regarding our data retention practices or wish to request the deletion of your personal information, please contact us using the information provided in the "Contact Us" section below.
HOW WE SHARE DATA.
In the course of providing our services and operating our Platform, there are circumstances under which we may share the personal data we collect with certain third parties. Our approach to data sharing is governed by a commitment to user privacy and compliance with applicable data protection laws. The following outlines the scenarios in which data sharing may occur:
We implement strict contractual and technical measures to ensure that your data is handled securely and in accordance with this Privacy Policy when shared with third parties. We regularly review our data sharing practices to ensure they align with legal obligations and best practices.
DATA BREACH NOTIFICATION.
In the unlikely event of a data breach, we are fully committed to acting swiftly and responsibly to mitigate any potential harm. Our Data Breach Notification protocol is designed to address such situations with the utmost urgency and transparency, in full compliance with applicable data protection laws. The key components of our Data Breach Notification process are as follows:
We understand the importance of your personal data and are committed to upholding the highest standards of data protection and breach response. Our Data Breach Notification protocol is a testament to our dedication to data security and our responsibility towards our users.
CHILDREN’S PRIVACY.
At The Northshore Nanny, we understand the paramount importance of safeguarding the privacy and security of children's information, particularly when it pertains to their health. Our platform, which serves as a conduit between families and nannies, occasionally involves the collection of information about children, including health details, as provided by parents or legal guardians. This provision outlines our approach to the collection, use, retention, and protection of such sensitive information.
Collection and Use of Children's Information: We collect information about children, including health-related data, strictly as provided by parents or legal guardians and only for the purposes of facilitating specific services requested on our Platform. This may include, but is not limited to, information necessary for a nanny to provide tailored care to a child. We do not use or disclose this information beyond the scope necessary to fulfill the services explicitly requested by the user.
Consent: Before collecting any information about children, we obtain verifiable consent from parents or legal guardians. This consent encompasses an acknowledgment of our privacy practices related to children’s information and an agreement to the collection, use, and disclosure of this information as outlined in our policy.
Retention: We retain children's information, including health-related data, only for as long as is necessary to fulfill the purposes for which it was collected or as required by law. Once the information is no longer needed for these purposes or upon a parent's or guardian's request, we take steps to securely delete or anonymize the data, ensuring it cannot be reconstructed or read.
Security: Protecting the confidentiality and integrity of children's information is a core principle of our data security strategy. We implement rigorous technical, administrative, and physical safeguards designed to protect against unauthorized access, use, alteration, and disclosure of children's information
Parental Rights: Parents or legal guardians have the right to review the information collected about their children, request corrections or deletions, and refuse further collection or use of the child's information. We provide easy-to-access channels for parents to exercise these rights and ensure timely compliance with such requests.
Compliance and Commitment: We are committed to complying with all applicable laws and regulations regarding the protection of children's privacy, including, but not limited to, the Children's Online Privacy Protection Act (COPPA) in the United States and equivalent regulations in other jurisdictions. We regularly review and update our practices to ensure the highest level of protection for children's information.
By using our Platform, parents and legal guardians acknowledge and agree to the practices described in this Retention of Children's Privacy provision. We encourage users to contact us with any questions or concerns regarding our handling of children's information through the "Contact Us" section of our Platform
USER RIGHTS.
In alignment with our commitment to data privacy and in compliance with applicable data protection laws, we acknowledge and support the following rights of our users regarding their personal data. These rights are integral to our privacy practices and provide users with control and transparency over their personal information.
We are dedicated to upholding these rights and ensuring that you have full control over your personal data. Our practices are continually reviewed and updated to comply with evolving data protection laws and regulations.
THIRD-PARTY LINKS.
Our Platform may contain links to third-party websites or services that are not operated or controlled by us. These third-party links are provided for your convenience and reference only. Please note that we have no control over the content, policies, or practices of these third-party websites or services.
By clicking on these third-party links, you acknowledge and agree that we are not responsible for the privacy practices or the content of such websites or services. This Privacy Policy applies solely to the information collected by our Platform. We encourage you to read the privacy policies of any third-party websites you visit to understand their data collection, use, and disclosure practices.
While we strive to include only reputable and trusted third-party links on our Platform, we cannot guarantee the accuracy, completeness, or quality of the information, products, or services provided on these external sites. The inclusion of any third-party link on our Platform does not imply our endorsement, sponsorship, or recommendation of the linked website or its content.
Please be aware that when you leave our Platform and access a third-party website, your interactions and any information you provide are subject to the terms and policies of that website. We encourage you to exercise caution and review the privacy policies of any website you visit.
THIRD-PARTY SERVICES.
To improve your experience and facilitate our services, we utilize trusted third-party providers. These providers may collect, process, and store your information in accordance with their individual privacy policies and relevant data protection laws. Please note that our Privacy Policy does not cover these third-party services, and we recommend reviewing their privacy practices for comprehensive understanding.
Our primary third-party service providers include:
Each of these third-party service providers has access to your information only to the extent necessary to perform their services. They are obligated to protect your information in alignment with this Privacy Policy. While we carefully select and partner with reputable third-party service providers, please note that we have no control over their privacy practices or the information they collect. We encourage you to review the privacy policies of these third-party services to understand their data collection, use, and disclosure practices.
By accessing or using our Platform, you acknowledge and agree that we are not responsible for the actions or privacy practices of these third-party service providers. However, we strive to work with trusted partners who maintain high standards of data protection and security.
MODIFICATION.
We reserve the right to modify or update this Privacy Policy at any time. Any changes we make will be effective immediately upon posting the revised Privacy Policy on our Platform. We encourage you to review this Privacy Policy periodically to stay informed about how we collect,use, and protect your information.
If we make material changes to this Privacy Policy, we will provide notice through a prominent notice on our Platform or by sending you an email notification. By continuing to use our Platform after any changes to this Privacy Policy, you acknowledge and agree to the updated terms.
It is your responsibility to review this Privacy Policy periodically and ensure that you are aware of any modifications. If you disagree with any changes, you should discontinue your use of our Platform and contact us if you would like to request the deletion of your personal information.
Please note that any provision of this Privacy Policy that imposes an obligation on you or grants us a right will survive the termination or expiration of this Privacy Policy or your use of our Platform.
CONTACT US.
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you need to contact us for any reason related to your personal information, please use the following contact information:
Email: thensnanny@gmail.com
We will make reasonable efforts to respond to your inquiries and address any concerns promptly. Please provide us with sufficient information to allow us to identify and respond to your request effectively.
If you wish to exercise your rights regarding your personal information, such as accessing, correcting, or deleting your information, please include the necessary details in your request, and we will handle it in accordance with applicable data protection laws and regulations.
Please note that while we strive to protect your personal information, communications via email or other electronic means may not be secure. Therefore, we recommend that you do not include sensitive or confidential information in your communications with us.